FAQ

Frequently asked questions
Können die Produkte angepasst oder abgeändert werden.

Absolutely! Every item in my store can be customized. Some examples include:

▶Different leather color options
I do not have every product listed in every color variation but for most products, it is not a problem to make it in a different color or variation.

▶Different hardware options
Similarly, most of my products mainly use antique brass hardware and zippers but I also offer brass/golden or matte black hardware and zipper.

▶Stamping
I can add stamped letters/initials to every product. Just add the following listing to your order and state where the letters should be placed:

▶Small Alterations
Maybe you don't need a bottle holder on a backpack and rather want an extra pocket?
Or your bag needs a snap button instead of a magnetic one.
Small alterations, up to a certain degree, are free of charge as long as the amount of work and material cost is not impacted to much.

▶Full Custom order
If you cannot find the perfect item I am happy to work together with you and create the perfect bag just for you.
You can also click this video for an example from a recent custom order or check my Instagram for all my custom orders.
Versandinformationen

Every item in my store is made to order so there will always be a lead time prior to delivery. The lead time currently is around 2-4 days for most items. If you need an Item for a specific date please let me know beforehand and I will do my best to accommodate the expected delivery date.

All Items will be sent via DHL with tracking.
The tracking link will be provided once I drop off the package.

For orders sent within Germany you can also choose a Packstation as delivery point.

All items are packaged and sent with plastic free packaging.
Wo und vom wem werden die Produkte gefertigt?

Alle Produkte werden von mir persönlich in Saarbrücken, Deutschland entworfen und gefertigt.
Wenn du einen Blick hinter die Kulissen werfen möchtest, schau gerne auf meinen Social-Media-Kanälen vorbei und erhalte Einblicke in den Herstellungsprozess und die handwerkliche Arbeit.
Refunds & Returns

There is a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You'll also need the receipt or proof of purchase.

To start a return, you can contact me at joshua.arens98@gmail.com .
Please note that returns will need to be sent to the following address:

Joshua Arens
Ursulinenstraße 35
66111 Saarbrücken
Germany

The shipping cost of returns have to be covered by the buyer.

You can always contact us for any return questions at joshua.arens98@gmail.com .


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like digital downloads (Patterns), custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.